1. The Terms and Conditions

The following are the Terms and Conditions (the "Agreement") which govern your terms of service and access and use of our online platform through which Support Services may be facilitated/provided (collectively the "Platform"). This website is owned and operated by First Class Support, located at East Quay House, Sutton Harbour, Plymouth, Devon, PL4 0HX, United Kingdom (admin@firstclass-support.co.uk).

The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website www.firstclass-support.co.uk, www.firstclass-portal.co.uk, and its related apps.

By engaging in Support Services and/or accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").

Important Notice: This agreement is subject to binding arbitration and a class action waiver as detailed in section 7.

2. The Support Worker, Counsellors, and Support Services

The Platform may be used to connect you with a Support Woker and/or Counsellors who will provide services to you through the Platform or by independent media ("Support Services").

We require every member of support staff providing Support Services on and off the Platform to be fully registered by the Company, trained or willing to undergo training, and/or experienced in their designated role. Support Workers, where applicable, must have a relevant academic degree in their field, at least 1 year experience, and qualified and credentialed by their respective professional body after successfully completing the necessary education, exams, training, and practice requirements as applicable. All Support Workers providing DSA funded support are required to adhere to the mandatory criteria stipulated by the Department for Education.

We require every counsellor providing Support Services on and off the Platform to be a registered, trained, and experienced counsellor, psychologist, psychiatrist, social worker, or other recognised therapist. Counsellors must have a relevant academic degree in their field, at least 1 year experience, and have to be qualified and credentialed by their respective by a professional body after successfully completing the necessary education, exams, training, and practice requirements as applicable.

Support Workers and Counsellors are independent providers who are neither our employees nor agents nor representatives. The Company's role is limited to enabling Support Services. Support Workers and Counsellors themselves are responsible for their own performance of Support Services. If you feel the Support Services provided by Support Workers or Counsellors do not fit your needs or expectations, you must notify the Company immediately. You may change to a different Support Worker or Counsellor who provides services through the Platform. While we have a large database of Support Workers and Counsellors, you should note that not all Support Workers and Counsellors available on our database will be available engage in Support Services at any particular time, or for any set period of time. If a Support Worker or Counsellor you have been assigned to stops using the Platform or leaves the Company at any time after you have been assigned or have engaged with, we will notify you that your Support Worker or Counsellor is no longer available on or off the Platform, and that you have the opportunity to engage with an alternative Support Worker or Counsellor.

While we trust the Support Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for your needs, and that they may not be appropriate for every particular situation and/or a substitute for other specific physical and/or psychological support needs, that might require other therapeutic services beyond what the Company and Platform can deliver.

If you are thinking about suicide or if you are considering harming yourself, or others, or if you feel that any other person may be in any danger, or if you have any medical emergency, you must immediately call the emergency services number on 999 and notify the relevant authorities.

The support service and platform is not intended for the provision of clinical diagnosis requiring an in-person evaluation and you should not use it if you need any official documentation or approval for such purposes.

It is also not intended for any information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through the support services or platform.

Do not disregard, avoid, or delay in obtaining in-person advice or medical services from your doctor or other qualified professional because of information or advice you received through the support service or platform.

3. Complaints Policy

First class support is committed to providing an efficient Support Service to you. If there is an occasion where we will fall below our own high standards, you must notify us immediately by email (admin@firstclass-support.co.uk) so we can commence our complaints procedure.

All complaints should be raised to the Company by email, providing thorough details of the complaint. It is our policy that all complaints are taken seriously and are dealt with in a uniform way. All complaints will be handled in a professional and non-confrontational manner. The complaint will be handled by a dedicated member of the management team that will acknowledge the complaint within (2) two working days by either telephone or email.

A proposed resolution to the complaint will be issued within (10) ten working days. If for any reason there is an unavoidable delay in issuing a response to the complaint, we will advise of a new deadline. All complaints are logged, and the relevant complaint handler can be contacted at any time. Should any dissatisfaction be experienced with the handling of a complaint t at any time, the complaint can be escalated to senior management or the company director.

Individuals raising a complaint can ask for the assistance of a third party such as the Citizen’s Advice Bureau, friend, relative or professional legal representative, or if the complaint remains unresolved.

4. Privacy and Security

Protecting and safeguarding any information you provide through the Support Service and Platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available at www.firstclass-support.co.uk/privacy-policy (The 'Privacy Policy').

By agreeing to this agreement and/or by using the support service and/or platform, you are also agreeing to the terms of the privacy policy. The privacy policy is incorporated into and deemed a part of this agreement. The same rules that apply regarding changes and revisions of this agreement also apply to changes and revisions of the privacy policy.

5. Data Protection

We may have to collect and use information about people with whom we work.  These may include members, current, past and prospective employees, clients, and suppliers.  This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means, and there are safeguards within the Data Protection Act 1998 to ensure this. We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business.  We will ensure that we treat personal information lawfully and correctly. To this end we fully endorse and adhere to the Principles of Data Protection as set out in the Data Protection Act 1998.

The principles of data protection: The Act stipulates that anyone processing personal data must comply with Eight Principles of good practice. These Principles are legally enforceable.

The principles require that personal information: a) shall be processed fairly and lawfully and in particular, shall not be processed unless specific conditions are met. b) shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes. c) shall be adequate, relevant and not excessive in relation to the purpose or purposes for which it is processed. d) e) f) g) h) shall be accurate and where necessary, kept up to date. shall not be kept for longer than is necessary for that purpose or those purposes. shall be processed in accordance with the rights of data subjects under the Act. shall be kept secure i.e. protected by an appropriate degree of security. shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of data protection.

The Act provides conditions for the processing of any personal data.  It also makes a distinction between personal data and “sensitive” personal data. Personal data is defined as data relating to a living individual who can be identified from: a) that data. b) that data and other information which is in the possession of, or is likely to come into the possession of the data controller and includes an expression of opinion about the individual and any indication of the intentions of the data controller, or any other person in respect of the individual.

Sensitive personal data is defined as personal data consisting of information as to: racial or ethnic origin. religion or other beliefs. trade union membership. physical or mental health or condition. sexual life. criminal proceedings or convictions.

Handling of personal/sensitive information We will, through appropriate management and the use of strict criteria and controls, a) observe fully conditions regarding the fair collection and use of personal information. b) c) meet our legal obligations to specify the purpose for which information is used. collect and process appropriate information and only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements. d) e) f) g) h) ensure the quality of information used. apply strict checks to determine the length of time information is held. shall be accurate and where necessary, kept up to date. shall not be kept for longer than is necessary for that purpose or those purposes. shall be processed in accordance with the rights of data subjects under the Act. i) shall be kept secure i.e. protected by an appropriate degree of security.

In addition, we will ensure that: a) everyone managing and handling personal information understands that they are contractually responsible for following good data protection practice. b) methods of handling personal information are regularly assessed and evaluated.

All members of staff are to be made fully aware of this policy and of their duties and responsibilities under the Act. All managers and staff must take steps to ensure that personal data is always kept secure against unauthorised or unlawful loss or disclosure and in particular will ensure that: a) paper files and other records or documents containing personal/sensitive data are kept in a secure environment. b) personal data held on computers and computer systems is protected using secure passwords, which where possible have forced changes periodically. c) individual passwords should be such that they are not easily compromised.

All contractors, consultants, partners or Directors must: a) ensure that they and all of their staff who have access to personal data held or processed for or on behalf of us, are aware of this policy and are fully aware of their duties and responsibilities under the Act. b)  allow data protection audits by us of data held on our behalf (if requested). c) indemnify us against any prosecutions, claims, proceedings, actions or payments of compensation or damages, without limitation.

All contractors who are users of personal information supplied by us will be required to confirm that they will abide by the requirements of the Act regarding information supplied by us.  The Data Protection Act requires every data controller, to notify and renew their notification, on an annual basis. Failure to do so is a criminal offence.

6. Intellectual Property

The Platform, the website www.firstclass-support.co.uk, www.firstclass-portal.co.uk  and its related apps ("First Class Support Intellectual Property") and all rights, title, and interest, including all related intellectual property rights therein are owned by the Company, subsidiaries, or other providers of such material. This Agreement is not a sale and does not convey or grant you any rights in or related to the Platform, or any intellectual property rights owned by First Class Support.

"First Class Support", "www.firstclass-support.co.uk”, “www.firstclass-portal.co.uk", and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or subsidiaries. You must not use and trademarks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Platform and the website are the trademarks of their respective owners.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Platform solely in connection with your use of the Support Services on your personal devices; and (ii) access and use any content, information and related materials that may be made available through the Support Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by the Company and its licensors.

7. Third Party Content

The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.

8. Disclaimer of Warranty and Limitation of Liability

To the maximum extent permitted by law, you hereby release us and agree to hold us harmless from any and all causes of action and claims of any nature resulting from the support services or the platform, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any therapist and/or any other content or information accessible through the platform.

You understand, agree and acknowledge that the platform is provided "as is" without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy. The use of the platform is at your own risk. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether expressed or implied.

You understand, agree and acknowledge that we shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages.

You understand, agree and acknowledge that our aggregate liability for damages arising with respect to this agreement and any and all use of the platform will not exceed the total amount of money paid by you directly or on your behalf, on or off the platform in the 12 months period prior to the date of any claim.

If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

This section (limitation of liability) shall survive the termination or expiration of this Agreement.

9. Arbitration

This section 7 of this agreement shall be referred to as the "arbitration agreement."

A. By accepting the terms of this Arbitration Agreement, you and the Company (collectively, "Parties") agree that any dispute, claim, or controversy (except those specifically exempted below) arising out of or relating to (i) this Agreement and prior versions of this Agreement, or concerning the existence, applicability, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; and (ii) the use of the Platform or Support Services (collectively, "Disputes") will be resolved on an individual basis by final and binding arbitration, regardless of its date of accrual. Except as it otherwise provides, this Arbitration Agreement is intended to apply to the resolution of Disputes that otherwise would be resolved in a court of law or before a forum other than arbitration. All claims in arbitration are subject to the same statutes of limitation that would apply in court. By accepting the terms of this Arbitration Agreement, you and the Company mutually agree to waive their respective rights to trial/adjudication within a court of law.

Other than issues related to the Class Action Waiver (as defined below), the arbitrator, and not any national or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, any part of it, or of the Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement or Agreement is void or voidable.

If the parties cannot otherwise agree on a location for the arbitration, the arbitration shall take place at a location in close proximity to the Company.

Each party will pay the fees for its own legal representation, subject to any remedies to which that party may later be entitled under applicable law. In all cases where required by law, the Company will pay the arbitrator's and arbitration fees. If under applicable law the Company is not required to pay all of the arbitrator's and/or arbitration fees, such fee(s) will be apportioned between the Parties in accordance with said applicable law. Any disputes regarding whether the Company is required to pay the arbitrator’s and arbitration fees and/or how those fees are to be apportioned between the Parties will be resolved by the arbitrator.

The arbitrator shall issue orders allowing the parties to conduct and prepare its claims and/or defences, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes.

Except as provided in the Class Action Waiver (as defined below), the arbitrator may award all remedies to which a party is entitled under applicable law and which would otherwise be available in a court of law, but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The arbitrator shall apply the law as is applicable.

The arbitrator's decision or award shall be in writing with findings of fact and conclusions of law. Judgment may be entered on the arbitrator's decision or award in any court of competent jurisdiction.

Nothing in this Arbitration Agreement prevents the investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement. This Arbitration Agreement also does not prevent federal administrative agencies from adjudicating claims and awarding remedies based on those claims, even if the claims would otherwise be covered by this Arbitration Agreement. Nothing in this Arbitration Agreement prevents or excuses a party from satisfying any conditions precedent and/or exhausting administrative remedies under applicable law before bringing a claim in arbitration.

The arbitration provider shall treat each batch of demands as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents, and administrative and filing fees per batch.

The Parties agree that arbitration demands are of a "similar nature" if they arise out of or relate to a similar factual scenario and raise the same or similar legal issues and seek the same or similar relief. You agree to cooperate in good faith with the Company and the arbitration provider to implement such a batch approach to resolution and fees. Disagreements over the applicability of this batch arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section.

Exceptions to Arbitration. Notwithstanding the foregoing, this Arbitration Agreement shall not require arbitration of the following claims: (i) individual claims brought in small claims court so long as the matter remains in such court and advances only on an individual basis; (ii) individual claims of sexual assault or sexual harassment occurring in connection with your use of the Platform; and/or (iii) injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Application to Third Parties. This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and assigns, where their underlying claim(s) arise out of or relate to your use of the Platform or Support Services. To the extent that any third-party beneficiary to this Agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement.

Right to Opt Out of Arbitration. You may opt out from this Arbitration Agreement within 30 days after you first access or use the Platform by sending written notice of your decision to opt-out to admin@firstclass-support.co.uk, using the subject line "Arbitration Opt-Out." Please state that you are opting out of this Arbitration Agreement and Class Action Waiver and provide your name and address. If you opt out of this Arbitration Agreement and Class Action Waiver within the 30-day period, neither you nor the Company will be required to arbitrate disputes and may instead litigate those disputes without regard to this Arbitration Agreement and Class Action Waiver.

Survival. This Arbitration Agreement survives after the termination or expiration of the Parties' relationship.

10. Your Payment/Subscription

We may offer different payment/subscription options that you can choose; including advanced payments, retrospective invoiced payments to either you or a funding body, billing that can occur weekly, every (4) four weeks, or quarterly. Any type of payment/subscription you choose will continue and may automatically renew until you cancel the Support Services. By choosing a recurring Support Service, you acknowledge that such paid services have a recurring payment, and you accept responsibility for all recurring charges prior to cancellation.

You can cancel the Support Services at any time for any reason. Your Support Services must be cancelled before it renews where applicable in order to avoid the next billing cycle. For the further avoidance of any doubt, unless otherwise advised by First Class Support, any applicable subscribed sessions (video, phone or chat etc.) accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes. For example, if you commence your membership on 1 May, only use 3 out of 4 live video sessions for that monthly billing cycle, that additional live session credit does not rollover into June such that you will have 5 sessions available in June. All sessions expire within the applicable billing cycle.

We reserve the right to change our payment/subscription processes and/or adjust prices of our services. Any changes to your Support Services may occur without any direct personal notice to you but were notification has been given official via our Platform, or social media outlets.

Free Trials: Occasionally, we offer free trials for our Therapist Services. Once a free trial expires, the paid membership will commence following a notice to you.

11. Your Account, Representations, Conduct and Commitments

You hereby confirm that you are legally able to consent to receive Support Services, or have the consent of a parent or guardian, and are legally able to enter into a contract.

Minor Consent: Where consent from a parent or guardian is required to receive Support Services, you hereby confirm that as the consenting parent or guardian, you have the sole right to consent to Support Services for the minor seeking therapy and are not legally mandated to confer with or get consent from any other legal guardian before consenting. You also give affirmative consent to the provisions set forth in the accompanying Privacy Policy regarding the collection, process, and use of personal information on behalf of the minor. You also agree that consent to Support Services remains valid until Support Services are cancelled.

You hereby confirm and agree that all the information that you provided in or outside of the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password and to not provide anyone with your access credentials.

You agree to notify us immediately of any unauthorised use of your Account Access or any other concern for breach of your account security.

You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

You agree and commit not to use the account or Account Access of any other person for any reason.

You agree and confirm that your use of the Platform, including the Support Services, are for your own personal use only and that you are not using the Platform or the Support Services for or behalf of any other person or organisation.

You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks, or infrastructure, or any of the Platform's systems, services, servers, networks, or infrastructure, including without limitation obtaining unauthorised access to the aforementioned.

You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

You agree and commit not to violate any applicable national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with Support Workers and/or Counsellors, and the Company.

If you receive any file from us or from a Support Worker or Counsellor, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Support Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

You confirm and agree to use only debit/credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorised to use, and that all payment related information that you provided and will provide in the future, to or through the Platform or directly to the Company , is accurate, current and correct and will continue to be accurate, current and correct.

You agree to only authenticate Support Services, on the Platform, once they have occurred and you are satisfied with the Support Services delivered by the Support Worker and/or Counsellor. No refund or compensation can be given for Support Services once authentication has been given by you. Any issues or complaints with the Support Service should be raised to the Company immediately (support@firstclass-support.co.uk).

You agree to pay for any Support Services that you received in the event that any appointed funding body removes any pre-agreed funding. Specifically, should you access Support Services outside of your funding criteria, timescales or conditions resulting in invoices to funding bodies being rejected, you agree to pay the total amount of the invoice for services used.

You agree to pay all fees and charges associated with your Support Services, where applicable, in a timely basis and according to the fees schedule displayed on the invoice and/or on the Platform. By providing us with your Payment Means you authorise us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information when required.

12. Cancellation of Scheduled Support

As a general rule Support Services will only require payment if you have engaged in the Support Service and met with a Support Worker or Counsellor either in-person or remotely.

If you are unable to attend scheduled Support Services, or an individual session, due to illness or other reason a cancellation charge may be made if less than 24 hours’ notice is given. Expressively, when scheduled Support Services result in a no-show or notification of intended cancellation during the 24 hours before a scheduled session or scheduled Support Services you will be charged in full and/or have agreed support hours deducted from any pre-paid funds or funding body support allowance.

Where applicable, all missed sessions will be carefully considered by DSA funding bodies and where more than two sessions have been missed per quarter, funding may be suspended.

13. Modifications, Termination, Interruption and Disruptions to the Platform

You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform's reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.

14. Export Controls and Sanctions

First Class Support products and services may be subject to export and re-export control laws and regulations or similar laws. You agree to comply with all applicable export and reexport control laws and regulations. Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from First Class Support under these Terms to any destination, entity, or person.

15. Notices

We may provide notices or other communications to you regarding this Agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online.

16. Important Notes about our Agreement

This agreement constitutes the entire agreement between you and the company. You confirm that you have not relied upon any promises or representations by us except as set forth in this agreement.

We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.

We may freely transfer or assign this Agreement or any of its obligations hereunder.

The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement.

If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.

To clear any doubt, all clauses regarding arbitration, limitations of liabilities, and indemnification shall survive the termination or expiration of this Agreement.

Last updated: Monday 3 June 2024