This privacy policy sets out how First Class
Support uses and protects any information that you give First Class Support
when you use this app.
First Class Support is committed to ensuring that
your privacy is protected. Should we ask you to provide certain information by
which you can be identified when using this app, then you can be assured that
it will only be used in accordance with this privacy statement.
This app is not intended for children and we do not
knowingly collect data relating to children.
We may need the following information:
Name
Contact information including email address &
postal address
Other information relevant to proving customer
service levels
What we do with the information we gather:
We require this information to understand your
needs and provide you with a better service, and in particular for the
following reasons:
Internal record keeping
We may use the information to improve our products
and services. We may periodically send promotional emails about new products,
special offers or other information in which we think you may find interesting
using the email address which you have provided. From time to time, we may also
use your information to contact you for market research purposes. We may
contact you by email, phone or mail. We may use the information to customise
the app according to your interest.
Security
We are committed to ensuring that your information
is secure. In order to prevent unauthorised access or disclosure, we have put
in place suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to
be placed on your computer’s hard drive. Once you agree, the file is added, and
the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which
pages are being used through Google Analytics (like many other apps). They gather
anonymous data of how many people are using our site and then provide us with
visitor statistics, details of page views etc. to improve our app in order to
tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better app
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any other information
about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you from taking
advantage of the app.
Links to other apps
Our app may contain links to other apps of
interest. However, once you have used these links to leave our site, you should
note that we do not have nay control over that other app.
Remember the risks whenever you use the internet.
While we do our best to protect your personal information, we cannot guarantee
the security of any information that you transmit and you are solely
responsible for maintaining the secrecy of any passwords or other account
information and therefore we disclaim any responsibility or liability for their
policies or actions. Please contact those apps directly if you have any
questions about their privacy policies.
Controlling your personal information
If you have previously agreed to us using your
personal information for direct marketing purposes, you may change your mind at
any time by emailing us, or by post:
First Class Support,
Salt Quay House,
Sutton Harbour,
Plymouth,
Devon,
PL4 0HP.
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information
which we hold about you. You will not have to pay a fee to access your personal
data (or to exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive. Alternative,
we may refuse to comply with your request in these circumstances.
If you believe that any information we are holding
on you is incorrect or incomplete, please write to or email us as soon as
possible at the address below. We will promptly correct any information found
to be incorrect.
First Class Support,
Salt Quay House,
Sutton Harbour,
Plymouth,
Devon,
PL4 0HP.